Meet the UCaaS / CCaaS experts who will be supporting you.
Meet our team of UCaaS / CCaaS experts:
Senior Sales Engineer
Ken has been involved in the unified communications and real-time networking space since 2002. Ken has a passion for building advanced integrations, creating a connection between two disparate systems, where there wasn’t one before. Leveraging his background in software development, Ken has worked extensively in the LANtelligence Contact Center and on advanced integrations projects at LANtelligence. Ken’s primary responsibility and goal has been to interact with customers, defining their requirements and then designing and building complex solutions to meet those requirements while supporting the customer buying process. Ken attributes success to the fact that he can never let a puzzle pass him by. Whether it’s designing a solution or resolving an issue, he can’t resist jumping in and trying to figure it out. He also believes in “paying it forward.” Over his career he’s had to reach out to other knowledgeable people for help or advice and now, he likes to take what he has learned and pass it along to whoever will listen.
Director of Implementation and Support Services
As Director of Implementation and Support Services for LANtelligence, John is responsible for the Service Delivery Lifecycle and all Support Services to LANtelligence customers. He thrives on the challenge of delivering and maintaining the industry-leading customer experience that our customers have come to expect. He joined LANtelligence from ScaleMatrix where he held an executive role as the leader of the IT Operations and Data Center Facilities Teams for two years. Previous to that, John had ten-plus years of extensive management responsibilities and leadership experience with NOC, Enterprise Operations and multiple state-of-the art Production-level Data Centers, including large scale MTDC’s responsible for hosting Intuit’s revenue generation. John’s resume includes his 15-plus years of IT Operations and data center experience with LANtelligence, Inc., Scalematrix, Intuit and Raytheon Technical Services as well as his distinguished career as a Navy Electronics and Computer Systems Specialist. John is certified in ShoreTel Premises and Cloud products, services and implementations as well as the Genesis PureCloud UCS Platform. He holds enterprise-level process experience in Incident, Change, Problem and Asset Management as well as ITIL V3 certification. He held responsibilities for Enterprise Incident Management as well as coordinating customer service and satisfaction activities. John holds a M.S. degree in Telecom Systems Management and a B.S. degree in Electronics Management.
Technical Support Manager
As the TAC Manager for LANtelligence, Rob oversees the Technical Assistance Center and ensures our team of engineers are executing on behalf of our customers at the highest levels. He provides key oversight and direct vendor partnerships to drive and resolve the most challenging of escalated issues. Rob’s 10+ years of developing and managing high performing teams across Technical, Retention, and Sales landscapes uniquely positions him to understand and prioritize the voice of the customer throughout the TAC experience. Prior to LANtelligence, Rob worked within the IT field supporting a large call center including remote users and across multiple VoIP solutions. He has held multiple management roles within MSOs Cox Communications and Time Warner Cable. In addition, he has a passion for business analytics and had also assisted Cox Communication’s corporate analytics team. Rob holds a B.S. degree in Business / Marketing.
Sales & Customer Experience
Martin has more than 22 years of experience in the telecommunications industry. He has been with LANtelligence since 2007, serving as Director of Sales for five years before taking on his current position in 2012. Martin brings over 25 years of experience in the telecommunications industry. Combined with an obsession for customer service and support he drives the core mission at LANtelligence of providing a complete customer service and support experience that is at the very highest level attainable. Like all the staff at LANtelligence, Marty is technically certified on all our product offerings and continuously engaged in solution design, problem resolution and continuing education to ensure that LANtelligence constantly provides the the optimal solution to LANtelligence customers.
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